Frequently asked questions

FAQs

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What payment methods do you accept?

We currently accept payments exclusively through PayPal, the most trusted and secure global payment gateway.

  • Safe & Secure: Your transaction is protected by PayPal's industry-leading encryption and fraud prevention tools.
  • Flexibility: Even if you don't have a PayPal account, you can often pay as a guest using your credit or debit card through the PayPal portal (where available).
  • Encrypted Transactions: Your financial information is never stored on our servers, ensuring total privacy.
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What is your shipping policy and how long will it take to receive my order?

Order Cut-off Time: 5:00 PM (GMT+7).

Order Processing: 1 – 5 business days (Mon – Fri).

Estimated Delivery Time:

United States: 5 – 8 business days.

International: 10 – 14 business days.

Shipping Rates: Calculated and displayed at checkout.

Tracking: A confirmation email with a tracking number will be sent within 48 hours of shipment. Track your order here.

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Can I return or exchange an item if I'm not satisfied?

Yes, we offer a 14-day return/exchange policy from delivery date. Items must be unused, in original condition and packaging. Please see our "Returns & Exchanges" page for full details.

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How can I track my order?

You'll receive a shipping confirmation email with a tracking number and link once your order ships (within 1-2 business days). Use this link for real-time updates. Please use this page for full details.

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How do I contact customer support?

You can email us at support@babyfour.com or use our contact page